O2 customers are back online after software bug causes day long outage

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O2 has said the giant data network outage that left millions of customers unable to access the internet or other services from their phones has now ended.

An Angus Council spokesman said: "Parking meters affected by the O2 network's outage yesterday are now being uncovered at off-street auto parks in Angus, now the network has been restored".

According to a SoftBank press release following the network outage, the consumers were affected between 1:39 pm and 6:04 pm (JST) on Thursday, December 6, 2018, with SoftBank and Y!mobile 4G LTE mobile phone service, fixed-line telephone service "Ouchi-No-Denwa" and SoftBank Air being the impacted services. We have been working hard on resolving the United Kingdom data issue since early this morning.

Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable.

"We're very sorry for Thursday's network issues".

O2 is the second largest mobile operator in the United Kingdom; the company says it has around 32 million connections to its network and also hosts virtual network operators, such as Sky Mobile and giffgaff, which were also affected by the outage.

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Ericsson, which builds most of the backend tech for the majority of cellular network providers, said the downtime was caused by an expired certificated in a version of its management software that some EU-based telecommunications companies use.

"I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can", Mark Evans, CEO of Telefonica (O2) United Kingdom, said.

She added: 'Ericsson sincerely apologises to customers for the inconvenience caused'.

O2's data network went down at around 4:45am yesterday morning, with the immediate and downstream outage affecting around 32 million people (so describing them as "a limited number of customers" seems a little off, Ericsson). We're hoping this will be fully restored by 3am this morning.

In total the Ericsson software glitch cause issues for carriers in 11 countries.

Börje Ekholm, Ericsson's President and CEO added that "The faulty software that has caused these issues is being decommissioned and we apologize not only to our customers but also to their customers".

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